Terms and conditions.

Effective August 15, 2026

Website and preliminary assessment

AutoLab Calibrations provides ADAS calibration, automotive diagnostics, programming, and related technical services. Website information and the 60-Second ADAS Assessment are provided to help identify a likely service path. They do not diagnose a vehicle, guarantee that a calibration can be completed, create a repair authorization, or establish a final price or appointment.

Service requests and scheduling

Submitting a request allows AutoLab to review the information and contact you about the vehicle. Service availability, scope, location, pricing, and timing remain subject to AutoLab's review and confirmation. Any approved work may be governed by a separate estimate, authorization, invoice, or business agreement.

AutoLab customer-care SMS program

The program name is AutoLab Calibrations Customer Care. Customers, vehicle owners, body shops, glass companies, repair shops, and dealers may opt in by actively selecting the optional, unchecked SMS-consent box on the AutoLab service-request form or by initiating a text conversation with AutoLab at its published business number.

Business-call screening and voicemail

AutoLab's published business number may ask callers to state a name and business before connection. The prompt discloses that this brief introduction is recorded for call screening. If a call is not accepted, AutoLab may record the voicemail the caller chooses to leave and send one non-promotional customer-care text acknowledging the missed call. AutoLab does not use this flow to record the connected customer conversation.

Messages may include responses to service inquiries, appointment scheduling and reminders, requests for vehicle or repair information, diagnostic and calibration updates, pickup or delivery coordination, and invoice or final-document notifications. Messages are customer-care communications related to an inquiry or active service relationship and are not promotional marketing.

• Message frequency varies according to the service request or active job.
• Message and data rates may apply.
• Reply STOP at any time to opt out of further text messages.
• Reply HELP for assistance or contact AutoLab using the information below.
• Consent to text messages is not a condition of purchase or service.
• Mobile carriers are not liable for delayed or undelivered messages.

After an opt-out request, AutoLab may send one confirmation that the request was processed. To resume messages, initiate a new text or provide new consent. For information about mobile-data handling, review the Privacy Policy.

Your information and uploaded materials

You agree to provide information that is accurate to the best of your knowledge and to upload only materials you are authorized to share. Vehicle identification numbers, estimates, scan reports, photographs, and repair records are used to evaluate and document the service request. Uploaded materials must not contain unlawful, malicious, or unrelated content.

No emergency service

AutoLab's website and messaging channels are not emergency services and are not monitored continuously. Do not drive a vehicle that appears unsafe. For an emergency or immediate safety concern, contact emergency services, roadside assistance, or an appropriate repair facility.

Changes to these terms

AutoLab may update these terms as its website, services, or communication practices change. The effective date above identifies the current version. Continued use after an update is subject to the revised terms.

Contact

For messaging help or questions about these terms, use the online intake, phone backup at (551) 368-3558, or email autolabcalibrations@gmail.com.